RETURN & REFUND POLICY
undertalestore.com hopes that you never have to cancel or return a product. However, we would be there to help you in case an order needs to be cancelled or returned.
Order not shipped
If the order has not been shipped, the same could be cancelled. Please write to us at firstname.lastname@example.org
In such cases, the order will be cancelled and the amount paid by you (in case of pre-paid orders) would be refunded and should reflect in your account in 7 to 9 working days.
Incorrect order or product damaged when received
We take utmost care while packing your order to ensure that the right product reaches you in the safest way. However, in case on receiving the order, if the product is incorrect or is damaged in transit, the same would be replaced. The process is hasslefree.
In such cases, all you would have to do is that intimate us on the same day of receiving the order by writing to us at email@example.com or calling us on the contact number mentioned on the Contact page and your request would be taken care of.
In case you fail to intimate on the same day of receiving an incorrect or damaged product, the product will be considered sold and would not be replaced or refunded.
If a return is requested, simply email firstname.lastname@example.org and we will respond with instructions. Insured shipping for returns must be paid for by the buyers and buyers assume all risk.
- Worn Items (Items can be tried on!)
- Washed Items
- Items Damaged by User
- Items without Original Tags
- Used Items
Refunds will be processed within 3-4 working days after your return is received into our facility.
Orders can be refunded in the following ways:
- undertalestore.com coupon – which can be redeemed up to 1 year, from the date of store credits issued. Usually we shall process such refunds in 24-48 hrs.
- You shall receive the store credits on your email in the form of a coupon code with the amount mentioned.
- You can use this coupon code at the time of checkout to redeem the amount, by applying the coupon code sent to you on your email.
- If the order value is less then the store credits amount, then the balance amount shall be redeemable for future orders, via the same coupon code
- Refund via Paypal or Credit Card. Usually we shall take 7-9 working days to get the amount reflected in your account for such refunds.
- Refund to the same account used while making the purchase. Usually we shall take 7-9 working days to get the amount reflected in your account for such refunds.
Please note that any shipping charges cannot be refunded as it is a cost which has been incurred to send the product to you.
For any further assistance, kindly write to us at email@example.com